Time Condition creation

You can create Time Conditions in order to set up call routing during working or non-working hours of a Call Center. You can use it to close the call center on specific days and/or public holidays

In order to assign a time condition, you also need to create a time group where specific days or dates will be configured.

1. Click the "Add" button on the Time Groups page (Time Groups > Add > New Time Group), and fill in the fields accordingly: let's say we need to close a call center in Riga for a few days during the winter holidays:

2. The Time group must be given an appropriate name and time zone. To apply all settings, click 'Update' and then the 'Save' button.

3. Then we can apply settings on the Time Conditions page. Just click the 'Add' button. Please specify the name of the time condition in the pop-up window (Time Conditions > Add > New Time Condition), then select the time group created a step earlier. You can also configure the destination of an incoming call. The destination can be anything: voice mail, specific queue, IVR, announcement, etc.

In this case, the direction is set to a previously created announcement 'Call Center is Closed'. The system will play the announcement and hang up: